IMG_8925.JPG

Delivery

 

UK Mainland (Signed For) : £4
- Items are despatched via 1st Class Royal Mail Recorded Delivery.

- Items are delivered within 2-4 working days and will require a signature on arrival.

Next Day Guaranteed (arrives before 1pm) : £8

*Please note that you need to place your Next Day order before midday for it to arrive Next Day*

*If you place your Next Day order on a Friday, it is only guaranteed to arrive on the Monday*

International - Europe (Standard 3-6 working days) : Signed For £10

                         USA   (Standard 6-8 working days) : Signed For £15

Australia & NZ (Standard 6-8 working days) : Signed For £15

Gifts

If you are buying a gift, I can send it directly to the recipient’s home address. Every order is lovingly wrapped in black tissue, placed in a monogrammed faux suede pouch & classic black gift bag.

Click 'It's A Gift' at check out and fill in your personal message for the gift tag which I attach to the bag with a stylish black grosgrain ribbon. 

Returns

Earrings 
Unfortunately, we are unable to accept any returns of earrings for hygiene reasons, unless they are faulty.

Return Process
1. If so, please email 
info@charlotteknapman.com (as soon as possible) and we will reply with a postage address to send the items to.


2. We will include with your refund the postage that you were charged when purchasing the item, and the postage you paid when returning the item to us (this does not affect your statutory rights).


3.    We advise that when you are returning items to us, to use tracked postage, requiring a signature as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.