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Delivery

 

UK Mainland (Standard) : £4
- Items are despatched via Royal Mail Recorded Delivery.

- Items are delivered within 2-4 working days and will require a signature on arrival.

Next Day Guaranteed (before 1pm) : Signed For £8

International - Europe (Standard 3-6 working days) : Signed For £10

                         USA   (Standard 6-8 working days) : Signed For £15

Australia & NZ (Standard 6-8 working days) : Signed For £15

Gifts

If you are buying a gift, I can send it directly to the recipient’s home address. Please click 'It's A Gift' at Check Out and fill in your personal message for the gift tag.  My earrings are supplied wrapped in black tissue sealed with my logo sticker and placed in a black velvet pouch and gift bag. 

Returns

Earrings 
Unfortunately, we are unable to accept any returns of earrings due to hygiene, unless they are faulty.

Return Process
1. If so, please email 
info@charlotteknapman.com (as soon as possible) and we will reply with a postage address to send the items to.


2. We will include with your refund the postage that you were charged when purchasing the item, and the postage you paid when returning the item to us (this does not affect your statutory rights).


3.    We advise that when you are returning items to us, to use tracked postage, requiring a signature as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.