Shipping & Returns
| Country | Shipping Method | Cost |
|---|---|---|
| UK | Signed For 1st Class (2-4 Working Days) | £4.50 |
| UK | Next Day Delivery (Order Must Be Placed Before Midday Mon-Fri) | £10 |
| UK | Signed For 1st Class (Orders Over £100) | FREE |
| Rest of World | International Tracked & Signed (4-8 Working Days) | £15 |
*All orders are sent ‘Signed For’ so a signature will be required on receipt.
Gifts
If you are buying a gift, I can send it directly to the recipient’s home address. Every order is lovingly wrapped in black tissue, placed in a monogrammed faux suede pouch & classic black gift bag.
Fill in your personal message for the gift tag which I attach to the bag with a stylish black grosgrain ribbon.
Returns
In the rare occurrence that your jewellery is faulty, I will happily offer an exchange. Please email me on info@charlotteknapman.com within 7 days of receipt to arrange the exchange of the item or items. They must be sent back in their original packaging & in an unworn condition. I will then arrange the exchange.
I will refund the postage you paid when returning the item to me. I advise that when you are returning items to me, to use tracked postage, requiring a signature, as I am unable to exchange items which are lost in the post. All goods shall remain your responsibility until I receive them.
For hygiene reasons, I am not able to accept returns on earrings unless they are faulty.